ModelStation Account Deletion Policy
Operator: ELVARON LIMITED, Registration No. 79402144, 14/F, China Building, 29 Queen's Road Central, Central, Hong Kong. Contact: support@modelstation.org
Version: 2.0 Effective date: from the date of publication on the website.
1. Purpose
This Policy describes the procedure for closing and deleting a ModelStation account, the consequences for history, memory, Balance, and related data, and the list of information that is retained as required by law. The Policy forms part of the Terms of Use and supplements the Privacy Policy.
2. Distinction between logout, deactivation, and deletion
| Action | What happens | Reversibility |
|---|---|---|
| Logout from the account | the current session is ended, data are retained | reversible |
| Cessation of use | data are retained, Balance is retained, unused Balance may be cancelled after 12 months of inactivity | reversible |
| Account deletion | profile, history, memory, and settings are deleted, access is terminated | irreversible |
3. How to submit a deletion request
3.1. Send an email to support@modelstation.org from the email address linked to the account, with the subject “Account deletion”.
3.2. Specify: the account email address; confirmation of the intention to delete the account permanently; and, if necessary, a request to provide a copy of the data in advance.
3.3. When a self-service deletion function appears in the personal account, a request may be created directly in the interface; the procedure and consequences will remain the same.
3.4. A request on behalf of an organization is submitted by an authorized person; for corporate accounts, deletion may affect the data of invited users, of which the administrator must notify them independently.
4. Identity verification and protection against unauthorized deletion
4.1. To protect against abuse, we may ask you to: confirm control of the email address; perform a repeated login; provide information about the last top-up or use operation.
4.2. If it is impossible to confirm ownership of the account, deletion may be refused with a statement of the reason.
4.3. A request received not from the account address and without confirmation of authority is not executed.
5. What is deleted
5.1. After confirmation of the request, the following are deleted or de-identified:
- profile: name, nickname, avatar, country of registration, region, city, address, postal code, time zone, language and interface settings, response-style preferences;
- access credentials: password hash, all active sessions and tokens;
- chat and message history available in the account, including saved images and attachment metadata;
- saved memory items, extracted facts and relations used for context across conversations;
- custom agents and their settings;
- reviews, model ratings, and comparison results linked to the account — are deleted or de-identified;
- open support requests — are closed; correspondence is processed under §6.
5.2. The email address may be retained in the form of an irreversible hash solely in order to: prevent re-registration of a person whose access was terminated for a violation; implement your opt-out from marketing communications; prevent repeated receipt of registration bonuses.
6. What is retained and why
The following information is retained after account deletion to the extent necessary for the specific purpose:
| Category | Period | Basis |
|---|---|---|
| Payment records, invoices, accounting documents | 7 years | s. 373 Companies Ordinance (Cap. 622), s. 51C Inland Revenue Ordinance (Cap. 112) |
| Consumption and tariffication records in de-identified or aggregated form | 7 years | accounting, tax reporting, resolution of disputes over charges |
| Security logs and information about violations, blocks, fraud | up to 12 months; for confirmed violations — up to 3 years | protection of the Service and third parties, legitimate interest |
| Correspondence on requests, disputes, and claims | up to 24 months; if a dispute exists — until its conclusion and expiry of the limitation period | protection of legal position |
| Data subject to retention at the request of a court or competent authority | according to the request | legal obligation |
Data previously transmitted to AI Providers as part of completed requests are processed and deleted in accordance with the policies of the respective providers; the Company cannot ensure their deletion on the third party’s side and is not responsible for their practices.
7. Balance and refunds
7.1. Account deletion does not in itself create a right to a refund of unused Balance.
7.2. If you claim a refund, submit the request before account deletion, in accordance with the Refund Policy. After deletion, restoration of the Balance and confirmation of the right to a refund may become impossible.
7.3. Used Balance is not restored and is not refundable.
7.4. Bonus and promotional credits are cancelled without compensation.
8. Data export before deletion
8.1. We recommend that you independently save the conversations and materials you need before submitting a request.
8.2. Upon your request submitted together with the deletion request, we will provide a copy of available personal data in a machine-readable or other reasonable format in accordance with §10 of the Privacy Policy. After deletion is completed, provision of a copy is impossible.
9. Time limits for execution
9.1. After successful verification of account ownership: access is terminated within 3 business days; the principal deletion of data is performed within 30 calendar days.
9.2. Deletion of data from backups occurs as they naturally rotate, generally within 90 calendar days; until that time the data are not used for purposes other than disaster recovery and compliance with legal requirements.
9.3. If execution of the request requires a technical check or is connected with an unfinished dispute or bank proceeding, the period may be extended with notice of the reasons.
10. Irreversibility and re-registration
10.1. Deletion is irreversible: it is impossible to restore conversation history, memory, settings, and agents after completion of the procedure.
10.2. Creation of a new account at the same email address is possible if access was not previously terminated for a breach of the Terms. A new account does not inherit history, memory, Balance, or bonus rights.
10.3. The Company may refuse registration of a new account to a person whose access was terminated for a material breach, including violations of §3 of the Acceptable Use Policy and §4 of the Terms of Use.
11. Deletion at the Company’s initiative
11.1. The Company may close an account in the cases provided by §19 of the Terms of Use, including upon a breach of the rules, the existence of a legal or sanctions risk, or discontinuation of the Service.
11.2. Upon closure of an account at the Company’s initiative, the same data-deletion time limits and the same exceptions for retained information apply.
11.3. The fate of unused Balance upon such closure is determined by §19.4 of the Terms of Use.
12. Contacts
support@modelstation.org ELVARON LIMITED, Registration No. 79402144, 14/F, China Building, 29 Queen's Road Central, Central, Hong Kong.